Privacy Policy

1. Who we are

Meridian Wellness Pty Ltd (ABN 47 831 204 966), Level 4, 55 Clarence Street, Sydney NSW 2000, Australia ("we", "us", "our") operates the website at renewantiluminou.world. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.

2. What personal information we collect

We may collect the following categories of personal information:

• Identity data: first name, last name
• Contact data: email address, telephone number, delivery address
• Transaction data: order details, payment method (COD), delivery address
• Technical data: IP address, browser type and version, time zone, operating system, device identifiers, pages visited, referral URLs
• Usage data: information about how you use our website and products
• Marketing and communications data: your preferences for receiving communications from us

We do not collect sensitive information (such as health or medical data) through our website. Our quiz is for general wellness awareness only and does not collect or store responses linked to individuals.

3. How we collect personal information

We collect personal information directly from you when you:

• Place an order via our order form
• Contact us via email, telephone or our contact form
• Subscribe to any newsletter or promotional communication
• Browse our website (automatic technical data via cookies - see section 7)

4. How we use your personal information

We use your personal information for the following purposes:

• To process and fulfil your order for Hardero and related products
• To contact you by telephone or email to confirm your order
• To respond to your enquiries and provide customer support
• To send you marketing communications where you have opted in (you may opt out at any time)
• To improve our website and services through analytics
• To comply with legal obligations
• To detect and prevent fraud

5. Legal bases for processing

We process your personal information on the following bases:

• Contract performance: processing your order and delivering your product
• Legitimate interests: improving our website, fraud prevention, customer service
• Consent: marketing communications and non-essential cookies (you may withdraw consent at any time)
• Legal obligation: compliance with applicable Australian laws

6. Disclosure of personal information

We may share your personal information with:

• Delivery partners (courier and logistics providers) for order fulfilment
• Google LLC - we use Google Ads, Google Analytics and Google Ads Remarketing. Google may process data outside Australia. We implement Google Consent Mode v2 to ensure advertising and analytics tags are only fully activated upon your explicit consent. See Google's Privacy Policy at policies.google.com/privacy.
• Payment processors - for COD orders, personal data is limited to delivery and identity information only
• Professional advisers - lawyers, accountants, auditors as required
• Regulatory authorities - where required by law

We do not sell your personal information to third parties.

7. Cookies and tracking technologies

We use cookies and similar technologies on our website. You can manage your cookie preferences via the cookie banner displayed when you first visit. For full details, see our Cookie Policy.

We use Google Consent Mode v2 to ensure that Google Ads and Analytics tags default to denied until you provide consent. You may reject non-essential cookies at any time.

8. International transfers

Some of our third-party service providers (including Google LLC, based in the USA) process data outside Australia. Where personal information is transferred internationally, we ensure appropriate safeguards are in place consistent with the APPs and any relevant data transfer mechanisms.

9. Data retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including order records (7 years for tax purposes), customer correspondence (3 years) and marketing consent records (until withdrawn plus 2 years).

10. Your rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate, incomplete or out-of-date personal information
• Request that we delete personal information we no longer need (subject to legal retention requirements)
• Opt out of direct marketing at any time
• Withdraw consent to non-essential cookie processing
• Lodge a complaint about our handling of your personal information

To exercise any of these rights, contact us at info@renewantiluminou.world or by post to Level 4, 55 Clarence Street, Sydney NSW 2000, Australia. We will respond within 30 days.

11. Complaints

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

12. Security

Our website uses HTTPS encryption. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

13. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

14. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page with the "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

15. Contact us

Meridian Wellness Pty Ltd · ABN 47 831 204 966
Level 4, 55 Clarence Street, Sydney NSW 2000, Australia
Email: info@renewantiluminou.world
Phone: +61-2-8001-6789